My shop was placed in forced vacation mode several days ago. I checked the banner notification, which stated that I didn’t need to take any action and should wait up to 48 hours for verification. However, after 48 hours, I received an email from trust-and-safety@etsy.com requesting that I re-upload my ID. The email also instructed me to respond once I had made the requested changes.
I immediately re-uploaded my ID photo, which was taken with a high-resolution camera to ensure clarity. After completing this step, I replied to the email to confirm that I had submitted the requested document. However, I have not received any response, and my shop remains in vacation mode. I followed up with another email but still have not heard back.
I am quite confused about the situation, as I have complied with all the instructions and have not violated any policies. The initial message mentioned a 48-hour processing time, but I have waited well beyond that, and the issue remains unresolved …
