Vacation hold/pause by Etsy for over a week with no communication from them.

[WordMercantile]

I would love some advice. Etsy put my shop in their (under 48 hour) vacation hold/pause a week ago and it is still down. I have checked all my documents, am up to date on all my orders, have requested help in the help center emails twice.

They are not responding at all. If I need to fix something I will but have no idea what to fix. Zero communication from Etsy.

It is Q4 and I was starting to get some momentum going.

Anyone have any advice on what to do?

Shop: WordMercantile.

Thank you!

[ModJose · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.

[WordMercantile]

Thank you so much!! It's been a long stressful week with the shop down this time of year. I appreciate your help!

Carmen