Upgraded shipping - how do I process it?

[NutfieldCrafts]

Hi, my first post here. I am in the UK if it makes any difference to any answers to my question. I sell personalised Starting School card and a customer has ordered one for her grandson. She immediately realised that he starts school in 2 days' time and has asked if she can upgrade postage. I created a Custom order and she has paid it.

I now have the 2 orders showing as paid but can't work out how to process the orders. I haven't got the option for 24-hour Tracking (which is what she's paid for) as a label preset in the original order so can't choose that. I'm wondering if I've done this right. Other options are to use Click and Drop but I don't really understand how it works. Or I can mark the 2 orders as completed and just pay for Tracked 24 over the counter tomorrow.

I'd be really grateful for any help.

[GraceMarionCollects]

I'm not in the UK but....Yes! You can purchase labels outside of Etsy - after you get back from the post-office mark order completed and add the tracking info.

Here's an Etsy article that might help https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order?segme... 

[NutfieldCrafts · Accepted solution]

Thank you! I did manage to do that and it's all completed now and on the way to my customer, phew!