I've tried jumping through the hoops of opening a support ticket (several times), but all I EVER get are ridiculous non-sequitur responses that wreak of "money saving AI" or just really poorly trained staff. This firewall created by Etsy to "handle" support is a well-established problem, and has been discussed ad nauseum... with Etsy making clear it is satisfied with it's "we get it right sometimes" service levels.
So, the specific technical issue that prompted my most recent effort to get assistance... every few weeks, I get a huge glaring warning about an "IP takedown" on one of my listings. Problem is... there are no listings being taken down. The only instance of a takedown I've ever had was over 3 years ago, a single listing removed as a result of vexation litigation Subaru. While the one listing was literally a Subaru licensed product, you took it down. Fine, whatever. It's dumb, because Etsy removed an officially licensed product... but fine. Subaru is welcome to shoot itself in the foot. And Etsy is welcome to take down items that aren't actually IP infringements... but for the last 3+ years, every few weeks, I get this ridiculous bright orange banner warning, telling me I'm a bad person and Etsy had to step in and make me behave by taking down my "infringing" listing. This is clearly either a bug in the platform, or it's a really weird use of resources to continually badger and belittle a seller... you know, one of the people who generates revenue for the site. But I can't get it fixed because (see first paragraph), Etsy Support is behind an impenetrable firewall. I imagine the customer support executives are proud of their "low" inbound issue rate.
