I have tried several times to upload a video to my shop. It is 10mg and a mov file. I keep getting an error saying the the file type isn't supported.
I have no idea why I'm getting this message.
Hi, I've never taken a video:). This includes listing videos; so I have no personal experience with it. But here is an article from Help. It tells what files Etsy supports. https://help.etsy.com/hc/en-us/articles/360053206073-How-to-Add-a-Listing-Video?segment=selling
Hope this helps you.
