Unable to send shop updates even from old app

[QuotesandCoGifts]

Hi,

I´m trying to send a shop update. After looking at various articles and at Etsy Forums, I understand that the new Etsy app for sellers (Etsy Seller) does not have yet a feature to send shop updates and that therefore is necessary to use the old app (Sell on Etsy) to do so. 

But for some odd reason, although I see that the old app has this feature (at the bottom of the ´Social Media´ page, within Marketing), it doesn´t let me send updates. When I press ´share your first update´, it asks me to take a photo or choose existing photo. But when I choose existing photo and click next, it takes me back the page that says ´share your first update´! 

Have you encountered a similar problem? Any way to solve it?

Thanks!

[TheHomespunLoft]

@QuotesandCoGifts 

I have both apps on my phone because I like the old one better. BUT I am finding as the weeks go by less and less of the old app works correctly or at all for some things. I have heard a few times that it will be deleted in the new year.

That said I was just able to do a shop update from my iPhone using the old app.

[QuotesandCoGifts]

Thanks for your response. since you were able to just do a shop update from your Iphone using the old app, would it be possible to tell me step by step how you did it, so I can check if I´m doing something wrong?

[TinLizziAntiques]

Etsy will be ending the old Sell on Etsy app soon, maybe in January 2023, and programmers are probably not fixing stuff and glitches on the old app. 

[QuotesandCoGifts]

Thanks for your response.  And is it possible to send shop updates on the new app, or it´s not possible any longer to send Shop Updates alltogether?

[MaynardMillinery]

Shop Updates haven't worked for me on the old app for nearly a year now. 

[QuotesandCoGifts]

Thanks for your response. And have you been able to send shop updates on the new app, or it´s not possible to send Shop Updates any longer?

[QuotesandCoGifts]

Hi again, please disregard my previous message. I just tried to send an update with my iPhone instead of my Ipad and it worked! Thanks for your suggestion!