Unable to return to dashboard. Cannot create new listings.

[MaliakeiBags]

Hi technical support:

I just activated a listing. A message appears:

"Uh oh!
Sorry, this section failed to load properly. Please try refreshing the page or return to your shop dashboard."

I tried to "refresh page" several times and nothing happens.

When I press "Back to shop dashboard" nothing happens.

I've exited Etsy 3 times and the message is still there.

I've tried using Etsy chat box, but that too is frozen.

Please advise. Thank You!

[MaliakeiBags]

In addition to not being able to go to Dashboard, and Listings.. 
I cannot access Messages, Orders, Etsy search visibility, Stats, Customer service states, Marketing, Finances, Apps.

Any help is greatly appreciated.

Thank you.

[MaliakeiBags]

I am using a desktop computer.

[ThePurplePuppy]

Try clearing your cache/history/cookies and reboot your device--see if that works--it is the old standby remedy. 

I actually had something like this happen last weekend, only everything I did , did not made it work. I finally ended having to take my computer to a techie and have him diddle with it. He never did tell me the problem so I am not sure what he did or didn't do but so far it seems to be working OK now.

When something like this happens it is usually your device/computer rather than Etsy. 

And PS: This is not technical support--we are only other sellers like you. You get tech support on Etsy is pretty much impossible. You can try thru the "help" section and contact us but chances are slim/none that you will actually get any tech help from them.

[MaliakeiBags]

@ThePurplePuppy :

Ok, thank you. After I reactivated 1 listing, all my screens went haywire, including the layout while trying to deactivate 2 listings. Hoping the layout has not changed! 

[MaliakeiBags]

@ThePurplePuppy :

I was using Firefox as my browser. Cleared cache, but to no avail.  Looks like there was a glitch. Now using Chrome.

[ThePurplePuppy]

@MaliakeiBags  I was also using Firefox and win11 when I had my problem. It may be Etsy changed something that is causing problems with that browser--or FF changed something that Etsy "does not like".