WhiteByDesignCo
Inspiration Seeker

Unable to print packing slips

I'm trying to print packing slips for my orders but when I click 'Print Order(s)' it takes me to an error page which says I have followed a bad link and sends me back to Etsy's homepage. 

Is anyone else experiencing this issue?

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TBQSC
Community Maker

Re: Unable to print packing slips

No problems here.  

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NanaLetha
Inspiration Maker

Re: Unable to print packing slips

No problems. Try logging out and logging back in.

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WhiteByDesignCo
Inspiration Seeker

Re: Unable to print packing slips

Seems to be working again now! How strange!

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Re: Unable to print packing slips

Haven't had this issue but for the first time (in about 4 years on Etsy), I clicked to print an order (packing slip) and it takes me to a blank screen.  Have tried it yesterday and today but it just won't bring up the page to print. It's happening only on this one order - all other orders are printing properly.

Anyone had this issue/know a fix? 

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Re: Unable to print packing slips

Let me guess...is this order going to Canada?

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Re: Unable to print packing slips

Is it going to Canada, and does it have a PST message and charge on it, if so it is wrong.

Etsy has a big bug with PST at the moment, it shouldn't be charged on overseas sales, and contrary to the message, you shouldn't be writing this on the outside - log a ticket with etsy, and ignore the message,

also let your customer know they should claim back the PST from Etsy

 

.... my message is even stranger, they say I have to put the message on, so they don't pay "zero" twice

Provincial Tax Collected

You must write “CA$0.00 Provincial Sales Tax Paid” on your package. This helps ensure that your buyer won’t be charged PST twice.

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TwentiethVintage
Inspiration Seeker

Re: Unable to print packing slips

Hi,

Yes - one order this week didn't have the sales tax message and printed fine. Three others have the message and I can't print the orders because when I click to print packing slip, it takes me to a blank screen. All others working and printing just fine. I reported it on Twitter yesterday and they promised to get back to me but orders are due for despatch

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EncoreOldPianos
Inspiration Seeker

Re: Unable to print packing slips

I had this problem today, and I'm looking for a solution. How did you resolve the problem?

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Re: Unable to print packing slips

I am having the same issue.

Uh oh!  

Sorry, the page you were looking for was not found.

 Go back to Etsy.com

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Re: Unable to print packing slips

This has happened to all of my orders for the last 2 weeks.  All shipping to states in the US.

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EncoreOldPianos
Inspiration Seeker

Re: Unable to print packing slips

I'm sorry to hear that. I was able to resolve the issue by changing my browser. My preferred browser is Duck Duck Go, but to print the packing slip and sales receipt I had to use Chrome. 

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