Unable to get into Etsy

My email with Etsy is not working and I can not get into my Etsy account to fix any problems. I am working on the 3rd day of this and have customer question that I Have got emails from and can not answer them. I try to use my email and password  or just my email and forgot password but nothing on their end comes to me. How to I fix this, as this is getting very frustrating.

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NanaLetha
Inspiration Maker

Re: Unable to get into Etsy

Use your username and password instead and see if that works.

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Re: Unable to get into Etsy

Yeah, did not work. My people are going to be very unhappy. It has been 4 days and still cant get in.

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Re: Unable to get into Etsy

Are you getting a different log in page than what you usually get?  That has happened with one of my shops and if I hit log in enough times it changes to the old log in page. 

Luckily I have 2 Etsy log ins on my computer so I can still get in the other one.

It's very confusing.

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ChillwolfArt
Conversation Maker

Re: Unable to get into Etsy

@TripleMoonMassageLLC  I have just the one Shop, and I always use the same device/browser (desktop computer, Chrome, Windows 10). This is the second day in a row where I am receiving a smaller Log In Page. It asks for my email and password (instead of User Name and Password). Prior to this, I got Access Denied (2 times), and started a Thread about it. I was able to get in, but the Sign In Form changed. I'll see if I can find it. 
https://community.etsy.com/t5/Technical-Issues/Access-Denied-Upon-Sign-In/td-p/149042533

 

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NanaLetha
Inspiration Maker

Re: Unable to get into Etsy

@ChillwolfArt  The login has definitely changed. It asked for my email but I entered my username instead because that’s what is attached to my password manager. I was able to login but on 2 different screens. Etsy is always messing with something.

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ChillwolfArt
Conversation Maker

Re: Unable to get into Etsy

Thank You for confirming that. I swore Etsy changed something. And again today, I received that different Sign In Prompt, which asked for my email. I put it in. I didn't try to enter my user name because I thought it wouldn't accept it. Maybe next time I get the Sign In Prompt (which will be there tomorrow, I am sure), I'll try that.

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