Unable to disconnect Etsy shop from Facebook

[TreasuresDigitalCo]

Hello. I'm trying to disconnect my Etsy shop from a Facebook account that is no longer in use/deactivated. However, when I pull up my social account settings, I can't disconnect from Facebook. There is a spinning wheel next to the Facebook icon. Refreshing the page doesn't help either. Is this something that Etsy Support can assist with?

[JJewellerySuppliesUK]

I would imagine that you need to go to Facebook to resolve it if you pointed that Facebook account to Etsy and I would imagine the reason it is spinning is because the Facebook account is deactivated.  

This is something I would Google to see if there is a solution. 

[TreasuresDigitalCo]

Hello. The particular Facebook account that is linked to my Etsy shop is no longer active, so I can't get into the Facebook account anymore to make any changes through it.

[NanaLetha]

Go to shop manager>settings>info & appearance. Scroll down to your FB link and click the X.

[TreasuresDigitalCo]

Hello. I don't see an "X" there. It just tells me to "Connect with Facebook".

[VINTAGEbytheMAGPIE]

then it would suggest that your shop isn't connected to Facebook 

[TreasuresDigitalCo]

But my shop won't let me connect to it either. It just shows a spinning wheel next to the Facebook icon like it's trying to connect.

[BagmakerSupply]

What does your "Apps and Websites" page on Facebook say is connected?

[TreasuresDigitalCo]

The Facebook account is no longer in use. Don't all currently connected apps get disconnected once the Facebook account is deactivated?

[BagmakerSupply]

@TreasuresDigitalCo: That would be a question to ask Facebook.

[macramenjewelry]

hello. did you solve the issue. also my facebook account hacked and facebook disabled my account. i have no longer access my meta business account and i open a nec facebook business account but i can not add my etsy shop from adding domain because it is already verified from my old business account which is hacked and disabled. any solution advice would be great 

[sissidesign]

i have the same exact problem! if someone know what to do it would be helpful!