URGENT help! Deposited funds missing. NO response from Etsy

[BonCreationsZA]

I'm a South African seller on etsy for about 5 years now, selling handmade wedding rings. Never had issues until now. 

I received an order on the 13th of June of R2700 ($150), I got a notification the same day that my funds has been sent/deposited to my bank account, as usual. So i proceeded to making the handmade ring the same day, packaged it and took it to DHL, as i arrived at DHL, i got a notification from my bank that Etsy deducted R3000 ($170) directly from my bank account. I contacted Etsy, and they immediately responded that they issued an automatic refund because the buyer used an unauthorized card to place the order. I was already upset that Etsy just issued a refund on my behalf after i already made and package the item using expensive materials and my time and the fact that they issued a refund deducting more money than what i originally received for that order in my Etsy account. 

I decided to let it go and was okay with this, but now, that R2700 ($150) that was sent/deposited to my bank account, still doesn't show up in my bank account. I contacted my bank, and they cannot trace or find any incoming funds. Yesterday, etsy deposited another $3 to my bank account, that also doesn't show up in my bank account. The longest time I've waited for deposited funds to show up in my bank account was 2 days. Now 6 days already passed, and still NOTHING. I've sent more than 100 help requests, emails, chats, to etsy, and when i go into my "Ticket request" it shows "Ticket request resolved and closed" They completely ignore me.

I made sure my bank account is still active and valid on my Etsy settings.  However, I can't go into my billing settings for some reason. I tried on the Etsy app, from my mobile browser, and my computer browser. 

I tried to contact Etsy on social media aswell, and they literally just blocked me, without any response from them. 

I need to know how i can resolve this, selling on Etsy is my main income, and by the look of things, Etsy literally stole money from my bank account, and none of the "deposited" funds show up in my bank account. 

[BagmakerSupply]

@BonCreationsZA: Sorry that this is happening to you, but the card issuer probably notified Etsy's payment processor of the unauthorized card after the payment has been initially approved. Why deposits are not showing up is a different issue.

"I've sent more than 100 help requests ..." Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link (or actually reply stating that you still need help) to keep the report alive or Etsy will assume that it is resolved. You may have to do this innumerable times - once per each reply. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so appears to close the one you already opened and puts the new one on the bottom of the pile). 

[GlassyFields]

Sorry this happened to you 

The bright side is you hadn't actually shipped the ring yet.

And the funds will never show up in your bank account. The funds were returned to the legitimate card holders account ... as they should be.

The difference in amounts might have been due to currency conversion, different conversion rates between the time of purchase and the time of refund and/or might have included shipping. With most carriers you can cancel your shipping label and get those funds returned to you.

[BonCreationsZA]

No, the problem is, the funds should show up in my bank account, because Etsy directly used my personal bank funds to issue the refund, while i still didn't receive the deposited funds from that order. The funds for that order was sent to my bank account, but i haven't received it yet, so they used my personal funds from my bank account to issue the refund. That's why im saying they stole funds from me. 

[JMOldeVintage]

Posting this with the caveat that different countries have different banking, 'money handling', regulations that Etsy has to abide by.

You received an order on June 13th for $150.00. Normally after an order approved Etsy immediately takes out their fees on the sale. The funds would appear in your shop account. However, usually the funds are not immediately available for deposit. 

But you are saying that the funds from the $150.00 sale were immediately available and that Etsy shows they deposited those funds on June 13th?

You made & packaged the purchase on June 13th & proceeded to go to DHL to ship the order. But before you turned the package over to DHL you received notice from your bank that Etsy had withdrawn $170.00 from your bank account?
Usually Etsy requires a valid credit card be on file to cover any funds deficits but possibly your credit card is attached to your bank account? You use a debit card? Etsy usually cannot withdraw funds directly from a bank account.

Yesterday, Monday June 17th, you are saying you received a $3.00 deposit from Etsy to your bank account.

Etsy has been know to cancel sales that were initially approved by their payment processor due to reported fraudulent activity. 
Depending on the time line - time zones can create differences - the dates shown might differ.
Differences in funds amount can be based on currency conversion rates.

Definitely go thru your shop's payment account and then compare to your bank account transactions. Is it possible that a transaction was lost, shown as pending, something?

As for your inability to get to your shop's billing settings, there are on-again, off-again glitches recently. You can try the usual clean cache, etc. to see if anything changes there.

Then, as BagmakerSupply stated - pick one help ticket and stick with that one. Reply that you still need help. If your truly did open the number of help tickets you said you did, something in Etsy's system may have seen this as "spam" so to speak & they are automatically closing out the new ones you opened.

[BonCreationsZA]

Yes, the funds for that order wass available immediately, and was sent to my bank account. It even shows on my statement that "R2700 was sent to your bank account" Which still haven't shown up in my bank account as of now. I have a credit card linked to bank account and on my Etsy shop. So they easily withdrawn the refund amount directly from my card on file, which took the funds directly from my bank account.

The withdrawn/deposited R2700 which was sent from my Etsy account to my bank account, must be floating somewhere in the air, and no one seems to know where it is. 

[JMOldeVintage]

I'm no "banking expert" by any means. 
It almost seems as if Etsy was able to "grab back" the funds they sent for deposit to your account before it even registered with your bank.
But then for whatever reason Etsy did not take this "grab" into consideration & issued a debit against your credit card linked to your bank account. 

This is definitely something you are going to need Etsy's help with. Stay in contact with your bank &/or keep checking your account to see if the $150.00 deposit ever shows up or if the $170.00 debit is ever reversed.

Stick with one help ticket & be very patient as I get the feeling this will take some time to get straightened out. 

[BonCreationsZA]

Yes i definitely need Etsy's help, but all of my tickets are closed, every single one, and once i open a new one, refresh the page, it shows closed. And within the chat, they just completely ignore all my messages. This makes me worried to even receive new orders, because if both of the deposited funds transactions doesn't show up in my bank account, why would any future deposits show up. 

[TheBenferShop]

did you ever get this settled?

[SugarTaffySoap]

@TheBenferShop  Your responding to an old post over 6 months old.