[UPDATE] "We couldn’t verify your bank account information" email sent to verified Sellers

[ampersay]

Hey all, 

There's a team looking into what caused some Sellers who have already verified their bank accounts to receive an email saying they were not verified. Once I've got an update from the team, I'll add it to this thread. 

Thanks! 

[ampersay · Accepted solution]

Hey all,

We can confirm that some sellers were mistakenly sent an email stating “We couldn’t verify your bank account information” due to an error on Etsy’s end.

This error doesn’t affect your bank account or finances whatsoever.

We’re sorry for the confusion! You can validate if your bank account has been successfully verified via the payment settings under shop manager. If it was successfully verified, you should be all set.