Two conversations from same buyer. Affecting response rate

[GeekyThingsUK]

I had multiple messages from a single buyer and kept the conversation to a single message to keep track of relevant information and not the bombard the customer with multiple emails.

is there a way this can be taken into account for the star seller as I am now being shown as not replying to the buyer in question which from the message history I have just under a single easy to read thread.

[JackisJustVintage]

All initial messages need a reply or be marked as spam. It does not matter why or how they are sent. This is the way it has always worked. 

[PlatypusDream]

For next time:

"Answered in your other message.  Thanks!"

You can try marking the other thread as spam.  It may or may not work.

[TonsOfPaper · Accepted solution]

Hello there,

Messages from the same buyer will now be consolidated into fewer threads. However, when a buyer reaches out via the Help With Order request, a new thread will be created which needs a response separately. These types of message threads need to be responded to in 24 hours to be counted positively toward your Star Seller score. New threads will now have notification badges showing if a message is a buyer’s first time contacting you, or a new help with an order request. 

For more information about this, you may check out the Message Response rate section in this Help Article.

Thank you very much!

[ReImagineBrewing]

This is VERY frustrating because half the time these messages do NOT connect to the customer's order. No alert. People also use these all the time when they really don't need help but just out of habit. Etsy needs to figure this out. 

All messages from a customer need to create and alert and link to the order. All of those messages nest under that order on the order's page. Some customers create 1-10 message strings the same way thus we have to copy and paste the same response and tell them to please only respond to this one because it is the only one that actually links to their order. Then they respond to a different one and you don't realize they even responded because the orange dot didn't show up. AHHH! I have had a ton of messages recently not create alerts. This is the holiday season. We need a system that helps us work with our customers and not against them. All messages create the orange dot next to the order...all! All messages nest under the order(s).

Etsy really failed us with the message system update.

Also, it would be great if the cursor and screen didn't jump around if you use the "delete" key. An issue for 2-3 months now!