Tracking

Hallo, ich versende meine Ware immer über DHL. Nun werde ich von Etsy aufgefordert, Tracking zu benutzen. Sie behalten einen Teil meines Erlöses für 90 Tage ein. Also werde ich bestraft dafür, dass ich die Nutzung von Tracking nicht wahrnehme? Ich kenne mich dabei nicht aus und möchte auch nicht über Etsy Porto kaufen. Kann mir jemand mitteilen, wie ich weiter verfahren soll?

Freundliche Grüße

Anne

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OwlAlwaysKnit
Conversation Maker

Re: Tracking

Here is the information about Payment Reserve and tracking

https://help.etsy.com/hc/en-us/articles/360058722214-What-is-a-Payment-Account-Reserve-?segment=sell...

Sellers in the EU cannot buy Etsy labels for shipping

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Re: Tracking

@AnnesRetroFeeling  - Etsy labels are not available to you so you need to continue shipping as you have in the past.

A couple of things to remember. When it comes to a reserve on shops, Etsy does like to see a shop completely set up & following all the legal requirements. So do read this from Etsy on selling from/to the EU:

https://www.etsy.com/legal/policy/selling-to-eu-and-uk-buyers/239965962014

As always, you'll need to mark your orders complete & enter the tracking number on the package. DHL is apparently linked to your Postal Service but I don't know if all packages receive a tracking number or not. If they don't then yes you will be at a disadvantage that the packages don't have tracking.

Also, there is a glitch that affects some shops in Europe. The shipper they have chosen mysteriously changes. For example you choose your Postal Service or DHL when completing the order & adding the tracking number. Etsy's glitch will change the carrier to FedEx. Since the tracking # isn't a FedEx format, Etsy sees this as no tracking. Many shop owners go back in a day or so to be sure nothing changed. You have three days to edit the information you entered. 

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ApartandVintage
Inspiration Seeker

Betreff: Tracking

Liebe Anne,

ich weiß nicht wie viele Pakete Du im Jahr schickst. Wenn um die 200 sind, kannst du dich als Kundin bei DHL anmelden und du bekommst die Paket Marke günstiger als normale DHL Nutzer

LG Olimpia 

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