It's rare, but I'm sure everyone deals with buyers that say their items haven't arrived.
This buyer said she went to her old address to pick up the package and it wasn't there. Though tracking said it was delivered a few hours prior to a parcel locker. She asked for a replacement of the order. Unfortunately, I do not have any more of the items that she ordered. I recommended she wait 48 hours to see if the package shows up.
It's a $288 order, and as a small business owner, the idea of refunding this loss is just a bummer. Usually my orders are just around $30-$45.
I was reading that Etsy can refund orders up to $250 if you follow all of their policies. But if it exceeds that, then you're on your own.
Just seeking opinions on this.
