Hi
So a while ago I've noticed that when I go to older orders (like half a year old) the tracking history is removed from it and only tracking number is available. Since a few weeks ago I started to notice that once the order is delivered tracking history and tracking number disappear from from some of the orders.
Now I'm dealing with an order that was damaged in the transport. I've sent a replacement on Friday, I've used "add a new parcel" option and everything went through. Today (Sunday) I freaked out because order page doesn't show neither old, nor current tracking history or details. It's even weirder because I've reached out to the customer and she said that on her end everything is fine and it shows all the tracking details on the order page. So what's going on?
Why does it happen? Am I doing something wrong, or maybe I can do something to prevent it? It's not very often but from time to time a customer will get in touch about an order that was made months ago. Shouldn't order page provide this sort of details? It's the clearest way to check the history of what was going on. You can check a message history but tracking numbers and history are even more important as they are solid prove of what have actually happen and not what we ware talking about doing ><'
Am I the only one who have noticed / experienced it (as I don't find any similar cases on the forum)?
I would much appreciate any insight in to this
