Thumbnail Zoom Out of Control?!

[FreshPie]

I don't know if this related to the “ blacked out thumbnail” issue but I’m seeing some thumbnails are over zoomed in. It is very random, some are fine while others are zooming in so much you can’t even see what the item is. I have not seen any other posts about this. Maybe most don't use this function to fine tune their thumbnails but I do and it is definitely not working correctly.

I'm seeing both in Safari and Chrome.

Anyone else? 

[JosephinePainting]

I've seen the same on my desk top today.  Today is also the first time I noticed blacked out thumbnails in some editing areas

[TheHippieCrystalHut]

Blacked out and zoomed in thumbnails here too! It's been happening for a few days

[SmallWonderGifts]

The same problem is still on today. Blacked out and zoomed in thumbnails 

[SandiLaneFineArt]

Same, though I'm only noticing it with new or relisted items. Maybe the engineers need to get back in the office and get some things handled.

After readjusting the thumbnail multiple times, I have finally gotten the zoom to go away and get my items centered, but we shouldn't have to go through this time suck.

[thependantemporium]

Yep, happening to us also.  A few days ago this was only happening on our sold orders pages, but now it's on the shop's main page.  Between this and non-functioning shipping labels, we're about to give up.

[FreshPie]

Thanks for the replies! Glad I’m not alone but do hope they get it fixed soon.

[Amaradorn]

I'm not seeing it on my shop homepage - active items. But I can see it on some of my sold out items via the listing manager page.

[SaturdayLemon]

I’ve been seeing this for at least 5 days. I posted about it in the blackout discussions. Others there had the same things happening. It’s a few random listings of mine. The same ones for several days now. These are not new listings. I’ve had other friends and family go to my shop from their devices and they see it too. When I go to my items from the seller app, all is well. I’ve tried rearranging the photos. Same thing on those listings. Nothing changes it. It’s very frustrating. Nothing I do fixes it. I have like 7 listings doing this. 

[givemeacrown]

I had it, as well as the black thumbnails, happening when using Firefox to view either of my shops for a few hours yesterday but they've since gone back to normal. At the same time if I viewed either shop in Chrome the thumbnails were fine.

The problem seems to be a bit random.

[TheClassicAcorn]

I've had the thumbnail black out issue (and also a weird pink stripe next to some thumbnails!?) Etsy support say it's not showing on their screen, so can't help. Lol. 

Not had the zoom issue yet...thanks for the heads up, ha.

Anyone else think we're paying too much for service like this! 

[YarnNGems]

It is happening to me too! I don't know if everyone sees it that way or just me but they are either black or really zoomed in 

[LanaLuckyFinds]

Yesterday, I adjusted 14 zoomed in photos and one black out photo. Today, 3 different listings have a zoomed in primary photo. In sold out items, several dozen photos are blackout out. I don't think we'll hear anything from Etsy before Tuesday. Hopefully, they'll resolve the issue by the end of the week.

[TheGoldenPaperie]

I've been experiencing the same thing for the past 2 days, each day it was about 5-8 different listings either zoomed in at 1000% or blacked out. Hoping customers aren't seeing it as it happened to a couple best sellers. It would drastically decrease rankings if that were the case. 

[PrettyFabulousPrint]

I have seen it too first I thought it was safari but then google Crome is also doing it so I am thinking this is a etsy issue sometimes it is fine but other times it zoomed out not sure what the issue is

[Beadcomber]

I've seen a few listings like that and was wondering what was going on. Hope Tech will fix this asap

[TheInkyDeer]

I'm seeing this on random listings too. It's zoomed in so much that thumbnail is just pixellated! First noticed it on items I had in my cart, but have since seen listings like this in search just now too. (On Chrome and firefox)

[Beadcomber]

just had another look...all my Gallery photos in my  mobile app are extremely zoomed in, but are fine on my laptop

[kelleystreetstudio]

Yes, I have to use a different photo for the thumbnail one and if I fine tune it it goes beserk so I just leave it.

[InfinEight]

I've had the black thumbnail issue, now am having the zoomed-in thumbnail issue. The listing photo in question is just centred in the thumbail; I didn't change its focus. I'm using Firefox fwiw.

I don't see this in Incognito mode as a 'buyer' looking at my public-facing shop, but like the black square, it would replicate in order printouts, etc.

Tech support, please fix this Shop Manager issue!

[ShopClementine]

I'm seeing this problem with hyper-zoomed-in thumbnails, too. I went through all my listings and edited each listing showing a crazy thumbnail to "fix" the issue. Today I'm seeing some of the same listings with messed up thumbnails again, as well as additional listings that are messed up. None of these are new listings, they are all at least a year old.

[CrystalBlueDesigns]

Same here!  Being dealing with it the last few days. Only happens on certain listings.