The checkout bug is BACK! 2 weeks after tech team fixed, why? There was a problem with your order.

[LylaSupplies]

4 weeks ago I wrote on the forums that there was a bug and none of my customers could checkout. After a lot of fighting with admin to get them to understand the bug, the technical team fixed it and was very apologetic. HOWEVER, 2 weeks later the bug is BACK! 

[cindylouwho2]

I am able to check out of your shop. Perhaps it was a temporary glitch? 

[LylaSupplies]

Happening for the 3rd time now. No amount of free listing from etsy are going to cover the amount of business I have lost from this. The first time they apologised massively and gave 250 free listings. Second time ignored me with no response from tech team and now it has started again last night

[StitchyFrood]

Can check out of your shop. Looks like something's stuck on your enter key, though. Might want to check that out. 

[LylaSupplies]

It's happening again. The 3rd time! And all I get is canned responses from Etsy. No help at all. Why, just why is this happening to me

[TimeSpanTreasures]

@LylaSupplies 

How frustrating!

I know other sellers had this issue, too, and I had hoped Etsy resolved it for everyone who was having this issue.

I got that awful message when trying to check out an item:

There was a problem with your order. Please try again.

[LylaSupplies]

Thank you so much for trying. I was one of the first sellers affected. Etsy just will not resolve it. For it to happen the 3rd time is frustrating  

[LylaSupplies]

Would it be possible to send a screenshot, so i can show them proof that it's not just my Repeat buyers?

[TimeSpanTreasures]

Yes, I sent you a screenshot of the error message- it can't hurt to have more than one. 

[Chrysalism]

Oh no I'm so sorry this is happening to you, I can only imagine how upsetting this must be for you. I messaged you with a screenshot of the error message showing in my cart when I try to check out from your shop. I hope it helps!

[LylaSupplies]

Thank you so much. Any screenshots will help. X

[BowTieLoveINC]

i had this  bug  before .. oh i hope it  will not be back again .. it was a NIGHTMARE 

[LylaSupplies]

I can't believe this is happening to me for the third time. Can't help but think they are doing it on purpose now. I'm losing sleep over it. It is a nightmare

[LylaSupplies]

It is now day 3 and buyers still cannot complete their purchases. 3 days without sales. If i speak to chat admin they close the previous ticket and open a new one. I'm now on my 4th ticket! They don't care about helping

[daisysjewellerygifts]

that awful!!

[cindylouwho2]

@LylaSupplies it's probably best to stick with one ticket, although I understand trying to find someone at Support that can actually help. 

You can check the status of your tickets here: https://help.etsy.com/hc/en-gb/requests?segment=selling

This is completely ridiculous! 

[LylaSupplies]

@cindylouwho2 

The problem is the ticket they told me to use is not showing in the help requests section

That's why i believe they have no intention of helping 

[TimeSpanTreasures]

@LylaSupplies 

I am so sorry this is happening to you again, and that you are not getting any help from Etsy to resolve.

I checked, and I still get that message: "There was a problem with your order. Please try again."

[daisysjewellerygifts]

yeap everything is just a sticking plaster with the Etsy fix, i really hope they sort it out soon for you and its a proper fix this time.

[LylaSupplies]

So, with a bit of trail and error and suggestions from a fellow seller. We found a temporary fix to the checkout bug. 

The bug seems to be connected to the shops set currency. If my shop currency is set in Euro it allows my buyers to check out. If my shop is in USD (my preferred choice) it will not let buyers check out at all.

My shop was set as USD and that is why nobody could purchase. We should be able to run our shops in our preferred currency but now etsy will only allow me ti run my shop allowing buyers to purchase if set as Euro

As I do not wish to loose anymore sales, Euro is the only option to continue. I'm hoping etsy will fix the bug but at least this is a temporary fix.

[TimeSpanTreasures]

I am glad you have some kind of fix so that buyers may purchase.

[cindylouwho2]

@LylaSupplies I am glad you figured this out! It will be interesting to see if this works for anyone else.