The number of sales was only mentioned because it's more likely that it is a user error, which is very common for new users on the site. And because sellers that have been around a lot longer know to not expect anything from Etsy in a timely manner, especially if it's not urgent on their end (like the site is down and no one can purchase anything). Etsy often responds just as slow to sellers with 10,000 sales those with just 1 sale. I know I've seen them promote the 24/7 support, but I have no idea what that's actually in reference to. Is it acceptable? No. But like many other things around here, that's something we can't really do more than complain about. We can take our business elsewhere, and many have, but they have enough new shops joining that they won't take notice. They claimed last time they increased the seller fees that we would have better support. So far we're still waiting to see it.
As for your variations changing price, do you have the box inside the variation checked that prices vary in that variation and set up correctly?
