Technical issues items not renewing or deactivating

Is anyone having problems renewing an item on etsy.  It comes up with error:  Oh ohhh something wrong, try again.  However I can deactivate an item on etsy on my iphone but not desktop. 

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ArtfulIsolation
Inspiration Seeker

Re: Technical issues items not renewing or deactivating

yes and it's very frustrating. it's a shipping profile data problem. the zip codes aren't being transferred from our original listings. it's time consuming and I'm at my wits end with the failure of the data field not updating

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Amaradorn
Community Maker

Re: Technical issues items not renewing or deactivating

Click into the listing from your shop home page and renew it deactivate from there.

There are sitewide bugs affecting all listing modifications including bulk edit. Etsy are aware (apparently).

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WildCorgiStudio
Inspiration Seeker

Re: Technical issues items not renewing or deactivating

I am also having this problem with deactivating and deleting listings. Ive contacted Etsy support but they have not replied yet. The only fix I have found is to use the mobile app.

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Re: Technical issues items not renewing or deactivating

I'm having this same problem.  Is anything being done about it??  This has been for at least 4-5 hrs that I can't renew my beads!

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Re: Technical issues items not renewing or deactivating

I can't post a new listing today.  Same error.  Please try again.  I can't even save as a draft  :(((

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bradgoodell
Community Maker

Re: Technical issues items not renewing or deactivating

I thought they fixed this?

Ah, Etsy, what have you done?

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Re: Technical issues items not renewing or deactivating

it looks like they put a sticking plaster on it for a temporary fix, and now that plaster has fallen off!! this is the same as last week with the message curser jumping problem, they said they fixed that to and a few hours later it was broken again!! something tells me they really do not have a clue!!

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Re: Technical issues items not renewing or deactivating

Can't edit listings here. It's probably just a new feature for the Star Seller program. At least we can post in these forums that Etsy doesn't read, though. 

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Re: Technical issues items not renewing or deactivating

I wasn't able to deactivate a couple of days ago either . Now I can't list OR EVEN SAVE AS A DRAFT ! Thank God it wasn't one that I spent a lot of time on !!

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Re: Technical issues items not renewing or deactivating

Here we go again! Can't post a new listing.

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Re: Technical issues items not renewing or deactivating

It's so ridiculous.  We pay so much in fees.  You'd think that they could be more on the ball.  When we don't fix a problem with a customer right away they hound us.  

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Re: Technical issues items not renewing or deactivating

 
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Re: Technical issues items not renewing or deactivating

Q to Etsy: Listings aren't able to be published or saved as a draft, is this being fixed?
 
A from Etsy: Our engineers are currently investigating what's causing this to happen and are working to have this corrected as soon as possible.
 

Q to Etsy: What is the estimated time of getting this fixed?

A from Etsy: At this moment we don't have an estimated time, once is fix we will let you know via email.
 
Super unhelpful
 
 
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Re: Technical issues items not renewing or deactivating

@LillianMary  and when they do fix it (in Etsy fashion) how long will it last this time.!!?

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Re: Technical issues items not renewing or deactivating

Thank you, Lillian.  At least we now know they are aware.  Hopefully we won't get charged 20 cents for each attempt !!

 

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Re: Technical issues items not renewing or deactivating

SAME!

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Re: Technical issues items not renewing or deactivating

After having over 10 legitimate vintage listings deactivated by them in the last week, and now this, I ain't gonna lie, sometimes this Etsy sh** drives me to tears!

But only a couple, not going to give them the satisfaction! LOL  

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Re: Technical issues items not renewing or deactivating

Red alert!! Mine is working again, check yours out, y'all!

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ChillwolfArt
Conversation Maker

Re: Technical issues items not renewing or deactivating

(It may have something to do with trying to fix this glitch.  Announcement fr. Admin, posted 1 hr. ago)
https://community.etsy.com/t5/Technical-Issues/RESOLVING-Difficulties-editing-or-posting-listings/m-...

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