Technical Issue with Star Seller Reporting!

[PropShopPros]

I did talk with a Joshua on chat and he looked into it but couldn't find why our star seller is reporting incorrectly.

He encouraged that I write a discussion on here to get some more technical assistance. 

We have had all 5 star positive reviews from our period of July 1-Sept 30 and it's stating we have a 4.6?

Please look into this further.  

We consistently strive to get star seller and have had it for months! 

Thank you,

Teresa & Mike 

[NanaLetha]

You do have Star Seller! What makes you think you don't? 

[audreytherese]

You currently have the SS for September. 

"We have had all 5 star positive reviews from our period of July 1-Sept 30"

That's for October. It's only September 9th (we are not at Sept 30th yet). 

The 1-star you got on June 30th is likely counted in the July numbers, because of time zones. You will need 19 5-stars in order to offset that 1 1-star. 

[bradgoodell]

Good point about time zones and the date of the review.  Things get wonky end of the month.  

[BagmakerSupply]

@PropShopPros: You can easily check if the surmise by @audreytherese is correct by clicking on the 'reviews' card - the popup window will include a breakdown of the reviews by star count.

[bradgoodell]

Support suggested you post here because they cannot change Star Seller for you, even if there is a glitch or it's wrong.  Personally, I suggest waiting a week and see if it updates and corrects itself.  If not, then work your way up the chain of command to someone other than a Chat representative.