Hello all,
i had a chat with ETSY about this topic but since they said to me they will contact me via E-Mail, I didnt get any info or status or anything. Also, now the chat function seems to be disabled because i get no answers at all anymore.
My problem is very simple. In the PDF file for the TAX Statement for October 2024, the amount of payed fees etc. is not the same as it is in the CSV file for this month. Due to that, my TAX calculation for the german financial office is not correct. I just want a correct tax statement, thats it. And it should be very easy for ETSY bexause all the bookings in the CSV are right.
Anyone of you has an idea for me how to get in contact with ETSY to solve this?
There are often small errors between Etsy VAT Statements (invoices) and the value taken from our shop account.
We do accrual accounting for our UK VAT returns, so our accounting is based on invoiced values and dates, rather than payment values and dates. This leaves a residual value in our Accounts Payable account, and we have an expense account to dump the errors into.
Common causes of errors are:
The VAT Statement values are calculated from USD values, with end of month currency conversion rates, and then corrections for date of transaction currency conversion rates. That introduces another batch of problems:
The VAT Statements are produced live every time that you access them, using the latest version of the software. They are not locked and not stored. What they do is illegal, but this is Etsy. Sometimes they change the software. This means that you may get a different VAT Statement if you download it again. I have had multiple VAT Statements with different values from the same day, so I now save them with a download date and version letter.
You won't get Etsy to change, they don't believe in accurate accounting.
Lawrence (Clare's other half)
Thank you for your answer. This is very disapointing for me because so my tax-procedure cannot be done right. Thank you
I have the same issue and its infuriating that a large company like Etsy can't get basic accounting right.
The CSV and payment page in the shop account are correct, but for some reason they simply can't do it right in an official invoice as a PDF.
Just use the CSV as your supporting documentation for your taxes.
I just looked at csv vs what I actually paid in fees. If I go to the monthly payment section and add the fees manually for one sale it adds up to $4.41. According to my CSV file the fees are $1.12. No where does a $1.12 show up for that sale. Guess I'm going back to manual.