Layermoments
Inspiration Seeker

Tax statement wrong

Hello all,

i had a chat with ETSY about this topic but since they said to me they will contact me via E-Mail, I didnt get any info or status or anything. Also, now the chat function seems to be disabled because i get no answers at all anymore.

My problem is very simple. In the PDF file for the TAX Statement for October 2024, the amount of payed fees etc. is not the same as it is in the CSV file for this month. Due to that, my TAX calculation for the german financial office is not correct. I just want a correct tax statement, thats it. And it should be very easy for ETSY bexause all the bookings in the CSV are right.

Anyone of you has an idea for me how to get in contact with ETSY to solve this?

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FancyTogs
Community Maker

Re: Tax statement wrong

 

There are often small errors between Etsy VAT Statements (invoices) and the value taken from our shop account.

We do accrual accounting for our UK VAT returns, so our accounting is based on invoiced values and dates, rather than payment values and dates. This leaves a residual value in our Accounts Payable account, and we have an expense account to dump the errors into.

Common causes of errors are:

  • the VAT invoices don't include refunds of listings fees for cancelled orders
  • it may also be transactions that have jumped over the month end. The date of CSV transactions just before midnight can occasionally jump into the next day after about 12 hours. I suspect that it is a timezone problem, some of Etsy's processes and reports running in diufferent timezones, or not adjusting for daylight saving time. Have you set the correct timezone for your shop?

The VAT Statement values are calculated from USD values, with end of month currency conversion rates, and then corrections for date of transaction currency conversion rates. That introduces another batch of problems:

  • the individual invoice lines never match against the CSV transactions,
  • the conversion rates can be calculated wrong, and there are lots of opportunities for accumulated rounding errors.

The VAT Statements are produced live every time that you access them, using the latest version of the software. They are not locked and not stored. What they do is illegal, but this is Etsy. Sometimes they change the software. This means that you may get a different VAT Statement if you download it again. I have had multiple VAT Statements with different values from the same day, so I now save them with a download date and version letter.

You won't get Etsy to change, they don't believe in accurate accounting.

 

Lawrence (Clare's other half)

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Layermoments
Inspiration Seeker

Betreff: Tax statement wrong

Thank you for your answer. This is very disapointing for me because so my tax-procedure cannot be done right. Thank you

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Re: Tax statement wrong

I have the same issue and its infuriating that a large company like Etsy can't get basic accounting right.
The CSV and payment page in the shop account are correct, but for some reason they simply can't do it right in an official invoice as a PDF.

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Re: Tax statement wrong

Just use the CSV as your supporting documentation for your taxes. 

 

 

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TheJealousPixie
Inspiration Seeker

Re: Tax statement wrong

I just looked at csv vs what I actually paid in fees. If I go to the monthly payment section and add the fees manually for one sale it adds up to $4.41. According to my CSV file the fees are $1.12. No where does a $1.12 show up for that sale. Guess I'm going back to manual.

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