Tax issue

[feltplanet]

Customer from California trying to make $138 purchase......Tax is coming up as $193.15!

[NanaLetha]

Have them double check their address in their account.

[feltplanet]

There's a destination that charges over 100% tax?

[NanaLetha]

Did they give a screen shot?

[feltplanet]

yes

[feltplanet]

yes

[feltplanet]

California zip code

[NanaLetha]

I guess I would ask her to remove the item(s) from her cart. Sign out of Etsy - sign back in and try again.

[JMOldeVintage]

Possibly they have mistakenly checked out with items in their cart from multiple shops? 

And sadly, there is the reminder that screen shots can be faked. 

[feltplanet]

Multiple shops: I don't think so, the item total is accurate. She is eager to purchase so I can't see the advantage to telling me she can't purchase because the tax is crazy high.

[TBQSC]

Clear computer cache in between signing in/out.  

[ArtDollsbyJD]

Have her remove the item and ask her to clean out her cache and cookies.  The tax cannot be that high.   For CA it ranges about 9% depending on district.  That would be about $12  depending on shipping costs and payment processing fees.

It's possible the buyer is trying to pull something?  I would be leery about going ahead since the buyer should know the approx. tax cost.

[feltplanet]

@ArtDollsbyJD I don't think she's trying to pull anything. She's waiting for it to be fixed before purchasing. No suggestion of a work around etc.

[Amaradorn]

Is the amount of $193.15 the total with shipping and tax? Have they chosen a priority shipping method perhaps?

[feltplanet]

@Amaradorn No, she qualifies for free shipping. Item: $138, tax $193.15, total $331.15, LOL! 

[NanaLetha]

@feltplanet  Buyer will have to contact Etsy.