THE ABSOLUTE STATE OF CANADIAN SHIPPING LABELS

[BambooBimboVintage]

Since the implementation of the new listing form, when I enter the dimensions of my item, those dimensions are converted INCORRECTLY when a buyer purchases something from my shop.

I enter 3 pounds, it becomes .048 kilograms.

I have a million examples of this. I have told a hundred different chat-workers. The ones that actually understand the problem (the minority) tell me that the issue is being worked on, and they sometimes reimburse me the difference (the amount I am owed through their incoherent calculations). But most of the chat-workers do not understand and they do nothing.

I feel like peasant in this ridiculous Etsy kingdom. There is nothing that I can do. It's been ongoing for months. There is no guarantee that I will be reimbursed for Etsy's miscalculations.

I've been on Etsy since 2013. I guess I could just quit it, but it would feel like such a waste of all of that customer rapport and good reviews...

If anyone else is dealing with this, I'd love to hear about it. Though you can't tell me what any support agent has ever said to you, because that would be against the royal degree.

[TickleYourWitch]

I don't really understand your issue. I'm also not sure where or how you can enter things in pounds. The listing form is all in metric for me. But perhaps that is some setting that I chose. If it is a setting, and given Canada uses metric, I wonder if using metric would help alleviate the problem. Perhaps there is an integration problem between the Canada Post and Etsy platforms when different standards are used. I have never had calculated shipping go awry for me as long as I have entered everything correctly.

[BambooBimboVintage]

The chat-workers more or less don't understand it either.

Essentially, I have always used the Etsy app to make listings. Under the new form I can only enter measurements in imperial. However when a customer buys something it converts those measurements to metric. It converts them incorrectly and thus charges the customer the wrong shipping price.

I have noticed now that I may be able to list using the web browser instead of the app and avoid the issue.

The issue still exists, but I may be able to avoid it.

[MokuMokuPens]

Odd...I only have options in kilograms so not sure how that happened and never had any issues.

[BambooBimboVintage]

I only have the imperial option when listing on the app, but I see that metric is an option on the web browser. So I'll try that. Thanks

[TickleYourWitch]

@BambooBimboVintage  Have you tried simply using metric? Many scales have an option to switch between pounds and grams. 

[BambooBimboVintage]

For some reason when I use the app to make the listing (which I had always done before), only imperial is an option. I'm looking now and see that metric is an option when using a web browser. Thanks for your input.