Hi Etsy team,
On May 28, all 1,345 of my listings renewed at once, causing a huge renewal fee and a negative balance. Since then, I’ve already missed 3 payouts, even though my shop is making sales.
This clearly looks like a system error — my listings were added over many years and couldn’t all expire on the same day. This happened to me once before, and it was resolved quickly. But this time, I’ve contacted support multiple times and no one is responding.
Now I’m also being asked to pay fees by June 15 that were caused by this error. I’m earning money, but I’m not receiving it — instead, I’m being charged for something I didn’t do.
Please help me fix this urgently. I really need access to my earnings.
