Dear Etsy Team and Fellow Sellers,
I truly need your help. My account has been suspended, and I don’t know what else I can do.
I’ve been an Etsy seller for 4 years. I’ve always done my best to serve every customer with care, and I’ve consistently maintained Star Seller status. I’ve never violated any Etsy policy.
Since February 2025, my bank account has not been able to receive deposits from Etsy. For four months, I’ve tried everything — contacting support multiple times, changing bank info — but nothing worked. Eventually, my bank told me the issue might be due to the mismatch between my name format on Etsy and the bank account (since surname/given name order differs in my region).
So in June, I submitted a name change request on Etsy. After that, I received a request to provide a utility bill for address verification. I uploaded:
- My electricity bill (in my local language)
- A bank letter
- A photo of my bank card
Unfortunately, my account was suspended shortly after, and the reason given was:
"Unfortunately you are not able to provide a utility bill."
But I did not give up. I hired a professional translation agency to translate my utility bill into English. I submitted both the original and the certified translation.
Still, I kept receiving auto-replies — no real feedback or indication that my new documents were reviewed. Over two weeks later, I received a final decision: my account will not be reinstated.
I’m devastated. I truly don’t know what to do. I’ve done everything I can. I’m willing to provide any further documentation or verification — but I have no way to reach a real human being.
Over four months of my sales revenue are still locked in my Etsy account. I’ve run out of savings. I have two young children to raise. I honestly don’t know how to keep going.
Please, if any admin or team member sees this post — I’m begging for a real review of my case. I just want to continue selling, serving my customers, and supporting my family. I love Etsy, and I’ve put everything I have into this shop.
Thank you to anyone reading this. Any advice or help is deeply appreciated.
