No, I don’t assume that buyers are not very savvy. I’m internet savvy and I get frustrated and will move on. One of the reasons I mentioned that is because I remember when we didn’t have the personalization box and customers will get frustrated and order from another site.
No matter how we look at things Etsy is having problems. So technical problems like this should be addressed.
It is not about being savvy, you are correct you might leave and come back but others will not. And you might come back later but buy something from somewhere else. Let’s be honest Etsy is no longer looking unique or special.
And every buyer understands glitches, but not care and stay to purchase.
There is a reason that websites are optimized to load fast. Sales are lost.
If you don’t believe me either look at this article or google the effect it has on sales.
https://www.business.com/articles/website-page-speed-affects-behavior/#
And not to sound harsh but this type of attitude about things not working on Etsy is one of the reasons it is having problems.
First impressions are important and I have never this problem on other sites I use.
You should not have to jump through hoops for a site to work.
The competition is too fierce for things like this to happen.
As sellers we have gotten use to things not working and a subset think sellers are a little dumb and always make excuses for why things don’t work correctly. We have gotten use to giving tips and tricks to work around glitches. Me included. I shop some of the other sites and don’t have to do any of this.
And sometimes the responses taking up for Etsy makes people not want to report problems.
