I've been in contact with them every other day about the verifying my identity part. I only realized about 2 weeks in of contacting them that my email needed to be updated. I informed them of this and was able to update my email but I was not told that even though I updated my email, things would be sent to my old email because I submitted the ticket while I had my old email attached to my account. When I requested my email to be update, I made sure that everything would be sent to my new email, it wasn't. When checking in on the status, I was told it would be sent to my new email several times. Even today when I attempt to submit a new ticket, the correspondence is sent to my old email, even if I am told it was "fixed."
With my identity, I was told by etsy support on Monday 1/20 that an email was sent to my old email on Tuesday 1/14 and Thursday 1/16. They told me I need to reply to the email, but here's the thing, i didn't get those emails, a big reason is it was sent to my old email that for some reason will not get etsy emails regardless of how much double checking and checking into it that it isn't blocked.
On Monday I was promised I would get an email within a few hours and it would be sent to my new email. I've been checking in with etsy support daily to see where this email is and when it would be sent to me. They have told me nothing other than it has been "escalated" over and over again.
