It has been months and still no help with the issue below. I have emailed back to same email daily with no reply. No one from "specialist team" has reached out. My "chat" and "call" options have disappeared and all fields in my Legal and Tax info are greyed out and can no longer accept changes.
Issue: I recently changed to an LLC and have been trying to make proper changes to my Etsy shop for over 2 months. After trying many things to have my change be accepted and failing, I was asked to upload government documents. I have done so and now have been waiting months for a verification that said (in notification after upload) was only to take 2-5 days. Currently at the top of my Legal and tax information page there is a red box that says "Verify your business information to sell on Etsy We had trouble verifying the info you provided. Upload a copy of government-issued business verification document to submit your details for review" Even though I have already done this. When I scroll down to where this document was uploaded it says "Your document has been submitted for review We'll look it over and be in touch soon (usually within 2-5 business days). We may reach out if we need more details. Keep in mind: Your shop will stay in Vacation Mode until we can verify your info.
All fields in my legal and tax section are greyed out and can't update any information.
I have tried to email for help but I keep getting an automated response that gets me no where. I am not given the option to "chat" or "request call" . This is extremely frustrating and I am sure I am missing out on sales.
Can somebody please help me with this?
