Star seller

[WoodandSplinter]

Hi.. our star seller tracking info is wrong.  It's still taking 5 orders which were sent out in November into account which is showing us at 90% instead of 100%.  We are missing out on our star seller due to this.  How do we get this changed?

[FamilyCeramicBisque]

It is calculated over the last 3 months, so November would not be your problem

[Amaradorn]

Which metric do you think is wrong? Tracking or reviews?

You can download the csv file to check which orders are missing tracking. 

[BagmakerSupply]

@WoodandSplinter: "It's still taking 5 orders which were sent out in November into account ..."Have you checked the applicable CSV file on your Star Seller page to confirm what Etsy thinks is late or otherwise has something wrong with it?