It says I only had a response rate of 92% last month but that’s not true at all. I reply to every message within 12 hr.
@FlyTyingFisherman download your message and order history to see what's going on.
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Based on past forum posts, it was probably a spam, thank you or some sort of message that you thought didn't need a response.
All messages - spam included must be dealt with either by replying or marking as spam.
Go to your star seller data and download the report you will then see where the problem lies
