Star seller

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I have been quick to reply on messages and noticed that my past several conversation rates have not been calculated toward my star seller status.  

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Re: Star seller

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Hello @Horselover938,

 

We've double-checked your Message Response rate, and we can confirm that all of the eligible messages are being counted towards your Star Seller. Please know that the data for Star Seller is updated every 24 hours. 

Additionally, messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

Thank you very much!

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Re: Star seller

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Hello @Horselover938,

 

We've double-checked your Message Response rate, and we can confirm that all of the eligible messages are being counted towards your Star Seller. Please know that the data for Star Seller is updated every 24 hours. 

Additionally, messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

Thank you very much!

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