Star seller

[DalilasCloset]

I refunded an order and now it says it’s late on shipping. Ugh.  How do I get Etsy to fix this. Hello

[vintageNCtreasures]

Did you also to cancel it?
If you didn't cancel the order after refunding that is why it shows late shipping so that is why you got dinged.

Etsy won't fix this.

It's easier to do the "one" step cancel and refund if you're doing a full refund.

[VintageRescueSquad]

You need to refund and CANCEL.

[TonsOfPaper · Accepted solution]

Hello @DalilasCloset,

Please know that canceled orders are not counted towards your minimum threshold for orders or sales, and they’re also not counted towards your customer service metrics. However, if you refund an order without canceling it, then this will still count towards all your metrics. We encourage you to use the streamlined process for canceling and refunding orders together if you wish to both cancel and refund an order.

Read more about how to do that: How to Cancel a Sale

Thank you very much!