Star seller

[avirgindesign]

How in the world do you contact someone for Etsy support?  I keep going round and round on the pre selected questions, but can’t find how to talk to an actual person!

Etsy didn’t include my last few messages, and so lost star seller. Why did this happen? 

[GieseDeseiGns]

Sometimes Etsy closes the month out a couple days early to calculate the information.

[NanaLetha]

The help desk will not help you with any star seller issues. 

[NanaLetha]

Scroll down to Etsy support - https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

[HtoHdesign · Accepted solution]

Hey There!

Please note that Messages sent on the last two days of the 3-month review period may be excluded from the current review period and counted towards the next period instead. This is to allow Sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period.

Thanks!