hi
i lost my star seller due to one message- this was from a charity wanting a donation and a response required on their Facebook page.
could this be reviewed?
It won't be reviewed. You either have to respond to ALL messages or move them to spam. Etsy and other sellers on the forums have said this many many times.
What you can do is go ahead and move it to spam and hopefully it will update in a few days and not count against you.