Star seller status

[PetrikorEarth]

Star seller shipping at 90% but I mailed all my orders on time. Wtf Etsy 

[PlatypusDream]

Check to see if the tracking numbers are correct.

[BagmakerSupply · Accepted solution]

@PetrikorEarth: First you need to check the applicable CSV file on your Star Seller page (last review period for January star) to see what Etsy thinks is late or otherwise has something wrong with it. In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.

How long ago did you ship? Does the actual order show as at least "in transit"? Has the package been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available. If the shipping company is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.

A order still in "pre transit" usually means that the tracking information AS ENTERED has not been or cannot be validated.

[VintageTonality]

I've had a couple instances where this has also happened to me, even though the items were shipped on time and/or delivered on time. Sometimes it's just an error on the backend. I will find the offending order # and tracking # and gather all pertinent info and then create a support ticket. The issue usually gets resolved after a few days and you're back to your normal star ranking. Best of luck.