I have recently placed orders for holiday shopping. There was one thank you message from someone I PURCHASED an item from that I did not reply to within 24 hours and it is now impacting my star seller status (dropped me to an 80%) despite me contacting all buyers/potential buyers within a couple of hours (previously had 100%). It seems odd to me that messages to shops I’m buying from would impact my star SELLER status.
I reached out to support and they were NO help and directed me to this forum for additional help.
I’ve been on Etsy for less than a year and don’t have a high volume of sales or messages so this really hurts my star seller status - it took me quite a while to achieve it and I was really happy to finally have that badge, so this really hurts me and my shop unnecessarily.
