Star seller status error

[Biscuitwoodwork]

My march stats suggest an order was missing a tracking number. The tracking number is clearly showing on the order. How does this get rectified? Thanks Harriet 

[CraftyCornishMaids]

was the tracking number added at the time you marked it as dispatched,  and is it the tracking number, not a QR number

[Biscuitwoodwork]

yes. I always add it at that 

[JJewellerySuppliesUK]

Was it sent Royal Mail as Etsy doesn't recognise RM tracking!!

PS.  You must enter your shop location as your shop is currently excluded from search results if anyone clicks to UK only!

You can fix it here:  https://help.etsy.com/hc/en-gb/articles/360000344268-How-to-Add-Your-Shop-s-Location

[Biscuitwoodwork]

Thanks I’ll look at that. I use RM for everything and always add tracking number. Etsy seems to acknowledge the tracking numbers on all orders apart for one for some reason 

[TonsOfPaper · Accepted solution]

Hello @Biscuitwoodwork,

We've double-checked your Star Seller for the previous review period(01 January–31 March, 2023) and we can confirm that you have 100% for the On-Time Shipping metric. Please know that it may take about 24 hours after an order has been shipped for this score to update.

Thank you very much!