Star seller says item has no tracking

[mcfunk90]

Star seller says that one order has no tracking. Everything has a tracking number. Checked completed order, and the last thing with no tracking was from 2022. I'm not going to be getting Star seller because of a glitch?

[NanaLetha]

Are you using Etsy labels?

[mcfunk90]

yes

[CourageousFineArt]

It could be a wrong tracking number was entered. I had this happen to me a few years ago and it was one number off. And it affected my SS status saying tracking wasn’t used, when it was I had entered the wrong tracking number. I forget how it was able to be worked out. But I would check the tracking number to see if it is correct. Hope this helps! 

[mcfunk90]

They all say delivered.

[BagmakerSupply]

@mcfunk90: "They all say delivered." The actual order shows delivered?

"Checked completed order ..." Have you checked the applicable CSV file on your Star Seller page to confirm which order(s) Etsy thinks without verifiable tracking? In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.

[mcfunk90]

The tracking numbers are correct, they're from Etsy labels.

[Fantazinga]

The same happened to me too. I was informed that I have two untracking oredered (missing oredered)I checked evetything and found nothing like that during past three years.   Due to this NONSENSE I lost my Star seller!!!

[mcfunk90]

Sorry to hear that!