Star seller / message response rate

[DXMSTUDIOS]

How is message response rate calculated?

This was the only stat that was affected for me. It shot down 4 points overnight. Messages are the easiest thing to be on top of, if anyone can offer insight that would be great. 

and yes I have met all other criteria. 

[NanaLetha]

Download a CSV for messages and see which ones they think you missed.

[FallenAngelBrass]

This page will show you exactly what your shop service standards are and what you star seller targets are. 

You can click on "Dig into our service standards" for all of the questions about the message response rate.