Star seller lost due to purchase from another shop

[OffTheCuff2010]

Good evening,

I recently purchased from another shop. The owner then sent me a message thanking me for the purchase. I didn't respond as it was a thank you and there was nothing I could say. I've now lost my Star seller status because of this. 

Really bad time to lose it so I'd really appreciate some quick help on this one.

Thanks

Pete

[MaynardMillinery]

If you're not going to reply to message that you don't feel warrants a reply, then mark it as spam. Otherwise, shoot them a quick reply. 

[cutebutton]

https://www.etsy.com/starseller
Here is the info on the requirements for star seller. I am also cutting and pasting the part about messages.

Your message response rate is based on just the first message in a conversation, not ongoing conversations. This means you just need to respond to the first message within 24 hours. This applies to messages both from buyer and seller accounts. Messages from Etsy staff do not count toward your response rate, and neither do messages that you mark as spam. You can also now find a breakdown of your message response rate score by downloading a CSV.

[vintageNCtreasures]

A simple "You're welcome" would have prevented from getting dinged.

The SS rules are clear and have been for over a year now.
YOU have to reply to every NEW message or mark as spam.
It doesn't matter if from a buyer, a seller you bought from or a friend.
Etsy cannot tell what the message is. 

There're a gazillion posts about the SS rules. 

No one here can help you since its other sellers replying. 
Plus Etsy won't help anyway, since the rules are very clear.

[ThePurplePuppy]

@vintageNCtreasures 

LOL--I was going to say EXACTLY the same--a "you're welcome" will suffice. Whatever happened to that phrase--I never hear it anymore--People just keep saying "thank you" back and forth like a game. "You're welcome "ends" the conversation.  I think people have forgotten it exists!

[mommawhazelsquilts]

@ThePurplePuppy 

@vintageNCtreasures 

I say that all the time, however;

It's an internet/generational thing.

The computer allows you to ignore people you can't see.

[ThePurplePuppy]

@mommawhazelsquilts 

Indeed it does!

[NineMileQuilts]

This happened to me early this year and I marked it spam a @MaynardMillinery suggested. It worked for me, so give it a try. Good luck.

[ThePurplePuppy]

@NineMileQuilts 

IF I was a buyer and somewhere along the line said "thank you" and the seller marked it as SPAM AND I KNEW THAT for a fact--I not only would never buy from them again--the review would be appropriate.   If they are scared of losing SS then they can simply say "you're welcome" as per above.

So--I am a luddite! LOL

[mommawhazelsquilts]

@ThePurplePuppy 

Amen.  Me, too.

[NineMileQuilts]

@ThePurplePuppy I was the buyer, not the seller, which I thought was the issue. I thought it an unnecessary message. This was before so much had been written about messaging in relation to star seller. Otherwise I would have sent back a "you're welcome". Now I have to get back to work!

[ThePurplePuppy]

@NineMileQuilts, etal. Don't we all.

[mommawhazelsquilts]

"it was a thank you and there was nothing I could say".  Really?  Nothing?

[ThePurplePuppy]

@mommawhazelsquilts 

I guess "you're welcome" really has become unknown/invisible!

(I'm being serious , not snarky---Have people really forgotten this phrase exists?)

[mommawhazelsquilts]

I live in the South where people (especially young people) seem to remember how to be polite (most of the time).  They still say "please", "thank you" and 
you're welcome" most of the time.

Has "you're welcome" become unknown - afraid so on the net.

[mommawhazelsquilts]

Dare I say Great Minds?

Nested in the wrong place - I just love Etsy

[ThePurplePuppy]

.

[DragonflyDreams1]

@mommawhazelsquilts Well......there are generational issues with this believe it or not. If you speak with some of the younger generations they will tell you a "You're Welcome" response to thank you is offensive. It implies they owe you something. Where as "no problem" as a response is a happy way to respond to Thank You.

[ThePurplePuppy]

@DragonflyDreams1 

Then they could say "no problem". As long as there is a reply that is all that is necessary and that also is a message "ender" (is that a word?)

[PinkCoyoteJewelry]

I'm sorry to hear this. I recently sent a thank you note to a seller and he responded with, "You are welcome." I didn't think it necessary to respond and then this counts against me, as not being responsive. It is ridiculous. The Etsy algorithms need a lot of work, yet.

[mommawhazelsquilts]

If the buyer was responding to you, it wouldn't effect you.  It wasn't necessary to respond in this case.  You started the thread so if you were dinged it would have been for another reason.

[Adorabilities]

It doesn't count against you if it's all in one thread. You don't have to have the last word. You just have to reply to any new message threads.

[ThePurplePuppy]

@PinkCoyoteJewelry 

No--you initiated the message so HE was the one required to reply--and he did with ""You're welcome" so that can be the end of the message thread.  They do not have to be a "last word" thing if you understand the rules. That one should not go "against" you.

[Adorabilities]

Ha! Three of us at once.

[ThePurplePuppy]

@mommawhazelsquilts 

@Adorabilities 

We all stepped on one another! LOL