Star seller is a joke!

[HomeStitchedHeaven]

Etsy, I am really tired of you. I’m tired of the fees you take, I’m tired of the inability to communicate with you, and most of all, I’m sick of your calculations for Star Seller! Right now, you are counting against me 2 reviews from August first! I always get the messaging and the shipping but this OSS absolutely stupid and is always this way! One time I didn’t get star Seller because I didn’t respond to a purchase I made! Not the other way around! Then now I had 4.7. There are 2 reviews from early august where a customer said it was well made and great customer service but they wish they would have purchased a different kind of bag and gave me 3 stars. This isn’t my fault! And the other is someone who can’t read dimensions. They said it was extremely well made, (and everything I sell is not stickers! It’s all hand sewn/made by me-not Ali Baba!) the shipping was super fast and gave me 4 stars because it was “smaller than I thought” when it is listed as a child’s purse!!! I give up Etsy! And since then I have nothing but 5 stars and still it sits at 4.7. I’m done! Done with you. 
Dissatisfied

Angela

HomeStitchedHeaven 

[botanicallampshades]

I make many purchases on Etsy and I don't pay any attention at all to whether someone is a star seller or not.  

[NancyQstudio]

I think this is why Etsy didn't implement the program as part of their search system.  I'm grateful for this because there are so many things which happen and are out of a sellers control.  Most sellers who are able to receive a star badge will periodically loose it due to the complex nature of online retail.  

[PillowDetails]

Do some searching on Etsy, to see who has / doesn't have the star badge.  Shops in your category, shops in huge categories - bridesmaid stuff, jewelry, baby items.  Search for Disney and Pokemon stuff.  Then tell me how much the purple star matters - to anyone.

[NancyQstudio]

@PillowDetails I couldn't agree with this more.  

[hopeandjoystudios]

Buy as a guest or get a buyer only account so you don't have to worry about replying to messages where YOU are the buyer. As is if you get a thank you /shipping info/coupon code type message from someone you bought from you HAVE to reply or spam it.

[hopeandjoystudios]

Etsy is hinky about sales that happen right at the first or last day of a month. They count it where they count it and there is no disputing it.

[SilverCityBeads]

After having 7 to 8 million shops, Etsy could turn this star seller program into a NIGHTMARE.  They don't care about any of OPs complaints.  Look what ebay did to there program...They used it against there sellers and since Etsy copies them and Amazon...The hate gauge could get even worse with the star seller program.  And, They won't mind you leaving.  If you read the post on the forums latetly, almost all are saying " new shop and no sales"  All the hoops they have to jump through just to be be here...plaid, holding money from sales for months..bank acct nightmares.. and no customer service or seller protection, is the cherry on top 

[nineteen27]

etsy is like a boyfriend that you are still with but do not like very much anymore.

but you promised his sister you would be her maid of honor plus you started a business together.. so you are stuck.

but...when the right time comes along... you break up...and slap a purple star on his head.

it is all about timing.

[PrimFun]

You are ranting to your fellow sellers.  Etsy will not hear you.

I guess you didn't read the rules.  Sorry but Etsy requires that we answer all messages even if we are the buyer.

And it's not a joke.  Etsy is telling you exactly what they want to see in customer service.  It doesn't matter about the little purple badge.  It's are you working to meet the qualifications for being a seller on Etsy.  The SSP corresponds with the service level standards Etsy has.

I know my level of customer service.  I know that I will not always have the badge for a lot of reasons.  But the level of customer service Etsy asks for is what I ask of myself and I will continue to do with or without the badge.  Months ago I made peace with the program.