Star seller info incorrect

[wearebreadandjam]

How do we go about altering incorrect star seller info - I have an order that says it wasn’t dispatched on time (didn’t have tracking).

There are 2 issues with this - it was hand delivered to my neighbour rather than posted, but we can’t mark this so there is no tracking

the above issue shouldn’t have been a problem as the item was under £10 (discounted in the sale) but etsy have used the full price to say it should have tracking. 

Any way to get this altered Etsy? As it now makes my figures look bad when actually it should be 100%

[JJewellerySuppliesUK]

If you hand deliver, then of course you won't have tracking. It is your choice whether you do that and forfeit star seller rather than an error on Etsy's part.  Unfortunately,  Etsy uses the list price not the discounted price so you have been caught on this one!

[Marmalady]

Unfortunately, that is how it works

Hand delivery / pick-up will always get you dinged for no tracking

And  for reasons only known to themselves, Etsy uses the original listing price to determine order value, not any discounted sale price

In future, I would get your neighbour to buy from you direct rather than through Etsy if you can!

[CappuccinoLace]

as the item was under £10 (discounted in the sale) 

Was it over £10 before the discount?

Etsy calculates the £10 tracking threshold as "item price before discounts". So if it was priced at say £11.00 and it was on sale at £8.00 it would still require tracking because the item price before discounts was £11.

[CarnevalMefisto]

When you have hand delivery, just don't sell it through Etsy. Take off items from the shop and take cash/money transfers in person.

Etsy does not have a solution for orders with pick-ups. They are so focused on the Global part, that they forget somebody from a few blocks away can find your shop too.

[BagmakerSupply · Accepted solution]

@wearebreadandjam: If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...

Will local pickup orders be part of my evaluation for a Star Seller badge?

All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge. At this time, we’re unable to make exceptions for local pickup orders.

This also applies to delivery orders.

"the item was under £10 (discounted in the sale) " The limit is BEFORE discounts and shipping and taxes - basically the "item total" line on the order.