Hi I achieved star seller last month and met the criteria for this month however I am now seeing the 'smooth dispatch' badge. I only sell digital products and have not seen this in my shop before. It says on the last review period that I didn't meet target for on-time dispatch and tracking but my products are digital only. Can anyone help or offer advice on what to do here please?
I have the same problem. I have contacted support on July 1st, and i didnt get any response. And they closed my ticket without any explanation. But they sent me a form to fill out, to let them know how they did. Very funny Etsy!
