Star seller and badges

[OlivewoodHeritage]

Hi,

I believe that calculating if my shop is eligible for badges or star seller for the review period Dec.24 to Feb 25 is not calculated correctly. In the customer service stats, I can see the wrong number of sales and orders for the review period.

Whom should I contact to double check that?

Thanks!

[BagmakerSupply · Accepted solution]

@OlivewoodHeritage: "... review period Dec.24 to Feb 25 ..." The March 1st star and badges are based on data from December, January, and February.

Star Seller is calculated and awarded only on the 1st of each month, and on that day it must have been more than 90 days since your first sale, then you need to have met the order quantity and volume requirements during the preceding three month period, and only then are the other metrics considered.