Star seller: 98% reply and no badge

[ChikaiMakers]

Hello!

I think there is a bug with the star seller badges. I have 98% reply response for the past two months I have not gotten the reply badge. Etsy only asks for a 95% response so I don't know why the badge isn't there. For example my average rating is 5.0 and I have my rave reviews badge on my shop.

Here is an image from my dashboard. It clearly shows I should have the badge but it's not there. The same happened last month and I waited to see if it'll sort it out by September but no. Any help?

Image: https://ibb.co/pPnByFs

Thanks,

Jess.

[CatsWhiskersCurios]

The September scores haven't updated yet so it may appear later today.  

[ChikaiMakers]

Thanks for your reply. 

But the problem I'm having it's not really related to September. As you can see on the image it says I should have the reply badges because my score is 98% and it's been like that since last month.

Thanks.

[CatsWhiskersCurios]

@ChikaiMakers but the image you've uploaded is for September's badge, which hasn't been awarded yet.

[Marmalady · Accepted solution]

They only award the badges on the 1st of the month.

And it can take upto 24 hours to actually see the badge on the dashboard.

So if you met the criteria for getting badge for September, be patient --it will appear later today

If you do not meet the requirements on the 1st of the month but then achieve the required level for a badge mid-month, it will not be awarded until the start of the next month.

[ChikaiMakers]

Hello,

I met the criteria last month and I haven't got the badge. That's why I think it's a bug.

[TwiLdCapitHog]

I would try to ignore SS, it is glitchy.

In August I was awarded 2 badges, I had 100% for those badges but not star seller, on the 13th they were removed. I presume that all badges depend on the orders and value metrics being met. But the fact they were awarded and then removed shows it is glitchy. 

[ChikaiMakers]

Yes, because it's the only image I have right now but was the same for the whole of the last month as well.

[TinTeddy]

The badges are only given out on the first of the month. And they have not updated yet today.

So if you didn't have Star Seller status yesterday, you still won't have it right now.

If you qualify, you will have it later today (or maybe early tomorrow) when it updates.