Star ratings do not show average

[AgeGiftsCreations]

Hello, My site shows 2 star rating.

Most of my orders were 5 stars with one at 4 stars and one at 2 stars. My average should not be 2 stars. Can you recalculate my star average?

I have 9 reviews. So 5+5+5+5+5+5+5+4+2 should not average 2 stars, it should be 4.5 stars. The math is not mathing! Thank you for your help.

[Adorabilities · Accepted solution]

You only have one review in the past 365 days, so that review is determining your overall score right now. Only the reviews in the past year are averaged.

[BagmakerSupply]

@AgeGiftsCreations: "The math is not mathing!" 'Your score is an average of the star ratings you've received in the past 12 months.' per https://help.etsy.com/hc/en-us/articles/360000572708-How-the-Review-System-Works-for-Sellers

"Can you recalculate my star average?" Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts).

[AgeGiftsCreations]

Thanks for the replies!