Star rating being incorrectly calculated

[YourCustomJoycons]

I’m fairly certain that my reading is being incorrectly calculated, it doesn’t make sense that I can get 3 great reviews and 1 bad ones which brings down my average and the good ones don’t bring it back up at all. It doesn’t make sense at all

[CraftyCornishMaids]

add up all the stars on the reviews for aug/sept/oct, (number of actual stars, so 1, plus 4, plus 5 etc) and divide by the number of reviews

doing a quick look through your reviews, I would expect it to be lower than 4.8

[YourCustomJoycons]

I’m not worried about *where* my rating is so much as I feel like the reviews are weighted differently. It seems like one or two bad reviews will drop your score but a bunch of good ones won’t really bring it up the same way

[CraftyCornishMaids]

@YourCustomJoycons 

the stars are all weighted evenly, it's an average of stars per review, and etsy wants 4.8

if you wanted one 1* to balance out one 5*, that would only be an average of 3 stars, and no-one would think that is a star seller number.

You can look at your reviews and do the basic arithmetic

add up the stars, divide by the number of reviews, that gives the average

Etsy doesn't want an average of 3 to be a star seller, they only want star sellers, to be star sellers, so they have an average of 4.8

[WitticismsRus · Accepted solution]

It's basic math averages.

Total number of stars received divided by the total number of reviews received.

[BootifulLabels · Accepted solution]

It is straight out maths.  Add up all the stars received on reviews during the assessment period, divide by the number of those reviews and the result is your score. Three 5 star reviews and one 4 star = 19 out of a possible 20 or 95%.  If your one "bad" review was less than 4 stars, you are under the required score.

That said, you need to be looking at all reviews left in August, Sept and October for the current period due to be awarded on Nov 1.

A quick glance on the first two pages (sorted by latest date) shows 1 x 4 star, a couple of 2 stars and 1 x 1 star, and there are several pages more to consider.

[DesignerWreathsNMore]

I recently had a bad review and customer gave me a 1 star, I have been on Etsy for 10 yrs, My reviews were all 5 star except 2 reviews which were 4 stars, back in 2016.

Since this review, I went to 3.7 review, and soon after that November this yr, It is now showing 1 star.

This cant be right or fair ???

[HouseofWhisperingFir]

Review scores are calculated on the past 12 months only.

[dianedowgill]

@DesignerWreathsNMore 

You have only had that  1 review in the last twelve months. That's why your review score is so low.

[CrystalBazaar]

So an overall 5 stars can nose-dive, just because you haven't made many/any sales in the last year? There are so many reasons why sellers can't make sales etc - e.g. illness.

I've now been docked another half star - why??? It just seems baffling  and unfair to me.

I've recently repaid in full a buyer who said an item never arrived, and on Etsy's advice, I asked her to reconsider her review in light of what I told her. She's never responded, so now at least my own response to her review can put the matter in context.

But now - weeks later -  another half star|??? Again, WHY???!!!

Nothing else has changed - so I just don't get it. Down to 3.5 overnight, from 5 stars for years. This just kills all motivation.

Sometimes I wonder if I should just give up...

.

[CraftyCornishMaids]

@CrystalBazaar 

The stars, top left, are calculated over the last year - 365 days

so if you are loosing good ones, as they are out of time, and not getting a similar number of good ones to balance them out, then the number will  go down.

The review on 14th Sept 2024 has dropped off

you have 3 reviews in the last year, 1 * and 2x 5*

that's 11 stars divided by 3 = 3.66, which etsy has rounded up to 3.7

[TheVintagePineapple]

@CrystalBazaar 

Unfortunately, your 5 star review from September 2024 just fell out of the equation.  Your overall rating is now based on the two 5 star reviews and the 1 star review.

[CrystalBazaar]

Thank you, I get it now. 

But it just sucks that I've good reasons not to have listed/sold more items this year (in hospital for 3 weeks etc, moving house ...) so obviously unable to make/list more items to sell. 

Of course the problem with star ratings going down is that new potential buyers are going to be put off... (How to keep enthused now is going to be a problem...)

[ModAngie · Accepted solution]

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