NataDollsBlythe
Inspiration Seeker

Star Seller

I haven't received a star seller badge for over six months (and yes, this is important, buyers trust me less). The agent couldn't help. I fulfill all the requirements and everything on time. Why is this happening to me?

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Re: Star Seller

@NataDollsBlythe: You are missing the 'Smooth shipping' badge - have you checked the applicable CSV file on your Customer Service Stats page (last review period for February star) to see what Etsy thinks is late or otherwise has something wrong with it? In particular make sure that *Had processing time?* = yes, *Ship by* has a date, *Tracking/label date* has a date, and *Shipped on time?* = yes. Remember that Star Seller dates / times are in UTC not your time zone.

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Natalya1905
Community Maker

Re: Star Seller

You have badges for replies and reviews, but the one for shipping is missing. Have you downloaded your Order history file? There could be an order with late shipping or without tracking information. 

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