One of our orders doesn’t have tracking information because it was picked up locally. It’s bringing down our rating for star seller. Any way to fix this?
No there is not. Star Seller does not count local pick up.
There are some workarounds.
@thebeardednail: If you have not yet done so, you might want to read https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...
Will local pickup orders be part of my evaluation for a Star Seller badge?
All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge. At this time, we’re unable to make exceptions for local pickup orders.
This also applies to delivery orders.